Payments can be made at any of our DST counters, online via My DST Account, at all Post Offices, or through the following banks:
Standard Chartered Bank
Bank Islam Brunei Darussalam (BIBD)
Baiduri Bank Berhad
Bill Payments should be made not later than the due date as stated on the monthly PRIMA bill (28 days after the bill date). Thereafter a 2% late payment charge will apply
BANK DIRECT DEBIT & AUTOCHARGE FACILITIES
Subscribers who are Standard Chartered Bank or Baiduri Bank account holders can request for payment of their mobile account by using Direct Debit or Auto Charge (Credit Card) services.
TEMPORARY SUSPENSION OF SERVICE
For Outstanding Bills
A SMS alert will be sent to subscribers 7 and 3 days before the bill is due. Initially all your outgoing services will be barred followed by incoming services. Your mobile account will be temporarily suspended.
If payment is received after temporary suspension of service, a reconnection fee of B$50 will be charged to your account and your services will be automatically resumed.
FOR EXCEEDING CREDIT LIMIT
A SMS alert would be sent when the subscriber reaches a certain % of his mobile credit limit. The subscriber is advised to make some payment or top up his credit limit to avoid interruption to the mobile service. Subscribers can also request for increase in credit limit at any DSTCom counter or contact PRIMA Credit Control Unit – 8746645 or 8735678 (during office hours).
Request for credit limit increment application form is available at all DSTCom Counters.
Prior to termination, subscribers are required to settle all outstanding due at time of termination. A final bill (any unbilled after termination request e.g. Roaming, Wiz@d and 3rd party content provider charges) will be generated before the account is officially terminated and subscriber will need to settle all charges in the final bill.
Any deposit to be refunded will be contra against outstanding bill.
1 ACCOUNT – 1 LINE
For an account with single line; your mobile account will be terminated upon termination of your service. You will need to re-register as a new account to activate the service again.
1 ACCOUNT – MULTIPLE LINES
Upon your request to terminate the line, only that particular service is terminated and removed from the account. You will continue with some mobile account and re registration is allowed with the same mobile account.
All terminated service upon re registration will be treated as a new registration and subscribers are required to pay the new registration deposit and fees.